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Our Guarantee & Returns Policy
Our Guarantee & Returns Policy
At eCanvas King, we stand behind every canvas we produce. Your satisfaction isn’t just a priority — it’s our promise. We want you to love what’s on your wall, and if something isn’t right, we’ll make it right.
⚠️ Important: Opening Your Package
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🛑 DO NOT use box cutters, knives, scissors, or any sharp objects to open your canvas packaging. Canvas prints are packed close to the inner walls of the box. Sharp blades can easily cut through the packaging and slice directly into your canvas. Always open your package by hand — tear the tape, peel back the cardboard, and carefully remove the contents without any cutting tools. Take your time — your canvas is worth it! |
🏆 Our Quality Guarantee
Every canvas that leaves our production facility is inspected for quality before it ships. We use premium canvas material, high-quality fade-resistant inks, and solid wood stretcher bars — built to look stunning for years to come.
If your canvas arrives damaged, defective, or with a print quality issue, we will replace it at no cost to you. No hassle, no runaround — just a straightforward resolution.
What’s covered under our quality guarantee:
- Damaged canvas or frame upon arrival
- Print defects (color issues, blurring, misprints)
- Incorrect item shipped
- Missing panels from a multi-panel order
Simply contact us within 30 days of delivery with a photo of the issue and your order number, and we’ll take care of it promptly.
📦 Returns & Exchanges
Because every canvas is made to order specifically for you, we are unable to accept returns for change-of-mind purchases. We encourage you to review our Canvas Size Guide and Buying Guide before ordering to make sure you’re choosing the right size and style for your space.
We do accept returns or offer replacements in the following situations:
- The item arrived damaged or defective
- The wrong item was sent
- There is a verifiable print quality issue
In these cases, we’ll either send a replacement at no charge or issue a refund — whichever you prefer. All claims must be submitted within 30 days of delivery.
⏱️ How to Request a Return or Replacement
- Contact us within 30 days of delivery at scott@ecanvasking.com or via our Contact page.
- Include your order number and a clear photo showing the issue.
- We’ll respond within 1–2 business days with a resolution — replacement, refund, or next steps.
You will not need to return the damaged item in most cases — a photo is sufficient for us to process your claim.
🚨 Cancellations
Because production begins quickly after an order is placed, cancellations must be requested within 24 hours of purchase. After that window, your canvas may already be in production and we may not be able to cancel.
To request a cancellation, email scott@ecanvasking.com immediately with your order number and “CANCELLATION REQUEST” in the subject line.
âť“ Still Have Questions?
We’re always happy to help. Check our FAQ page for quick answers, or reach out directly — Scott personally handles every inquiry.
You can also review our full legal Refund Policy for complete details.
We’re a small business built on quality and trust. Your satisfaction means everything to us.
đź‘‘ Crown Your Walls.